Research and Studies


Life and disability claims: strategies for a technology-enabled world

A new report by SelectX and Karin Lloyd

 

This new report produced jointly by SelectX and claims expert Karin Lloyd takes a fresh, strategic look at the claims process in today’s fast-changing world – in which technology is transforming life for consumers and the businesses that serve them.

It concludes that the claims function needs to be reinvented. Insurers are dealing with increasingly demanding consumers who are much better informed and thus more powerful than in the past. By combining the power of technology in business and healthcare with the ‘connectedness’ of modern society – via the Web and ever more sophisticated mobile phones – there is the opportunity to process claims more quickly and conveniently, and to raise levels of service to those found in other industries.

Building on, and going far beyond, a survey of 119 insurers in key markets worldwide, the report examines in detail:


  • The current landscape for life and disability claims processing
  • Technology trends in the business and consumer environments, and the power conferred upon users
  • The case for investing in technology
  • How technology that has revolutionised the underwriting process can do the same for claims
  • The potential for new customer service propositions
  • The importance of data in risk and portfolio management.


Smart application of technology to the claims process can address many of the issues challenging insurers, including costs, speed and quality of service, brand enhancement, regulatory compliance and the need for data for deeper understanding of their business.

We believe this report will be the impetus for new, innovative strategies that give real competitive advantage and deliver real benefits to customers. Buying it will help you create your own claims vision – one that will be relevant and competitive in the increasingly tough world of consumer markets and business. It really is essential reading.

Downloads:

Table of contents here


Executive briefing here


Press release here

Article: Claims and the customer experience

Article: Underwriting and claims system integration

To purchase a copy of the report or for further information, please contact

Gary Bundock
Telephone +44 (0) 1462 703436

email: gary@selectx.co.uk

Karin Lloyd

Telephone +44 (0)7900 915433

email: karin@karinlloyd.com

Karin is SelectX's alliance partner for claims.  Click here to find out more ..