Tele-interviewing:
improving with SelectX and Sermos
SelectX has formed a strategic alliance with Sermos, a consultancy that helps organisations improve how they deal with customers during telephone and face-to-face interaction. Sermos uses the principles of conversation management as an ethical and effective basis for best-practice interviewing, incorporating highly developed soft skills allied with a systematic, structured and sustainable process.
Sermos was founded by Stephen Dalton, whose experience in developing and applying interviewing techniques is second to none.
SelectX has partnered with Sermos to deliver a range of tele-interview-related services, such as auditing the performance of in-house and outsource tele-interview teams, skills development and the application of advanced conversation management techniques. We believe that now tele-interviewing is established as a better way of gathering risk information than traditional approaches, the challenge is to develop the concept so that, for an organisation, be that insurer, distributor or outsource provider, it becomes a form of real competitive advantage.
Susie Cour-Palais, Director of SelectX, says “Our philosophy has always been to seek out strategic partners to broaden the services we offer to clients. Sermos brings a wealth of experience and knowledge in conversation management which will believe will play an increasingly important role in improving the effectiveness of tele-medical interviews as well as the customer experience.”
Read more about Sermos at www.sermos.co.uk. For more information about what SelectX and Sermos can do for you, contact us.
