Tele-interviewing:
the questions answered
In 2003 SelectX co-authored with Hank George the seminal Tele-underwriting report which remains the only wide-ranging detailed discussion of the subject. SelectX and SCOR Global Life are now working on a new report, wider in scope than the original and featuring an in depth analysis of tele-interviewing practices.
As part of this work more than 350 companies have participated in the first ever global survey on tele-interviewing. The survey has been a collaboration between SCOR Global Life, Hank George Inc and SelectX.
For participating companies the results are posted at this website and include answers to the classic questions:
Where is tele-interviewing used as a means of information gathering?
Who is using it?
What are they using it for?
Why did they introduce it?
How are they going about it?
When during the underwriting and claims process is it being applied?
The results are broken down into several sections and can be accessed here by logging in using the user ID and password that have been sent to you. Only companies who took part in the survey will have received login details.
