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Underwriting manuals: strategic dilemmas (part 2)

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In part one of this series of articles we considered maintaining and resourcing an underwriting manual. In this second part we look at how access rights are granted and managed, how manuals can work as training resources, and consider briefly the hot topic of evidence-based ratings. Access On the Web, a manual usually has secure entry because the owner wants to protect its intellectual property. It wants to deny non-clients the benefits of its efforts and to avoid competitors downloading material, benchmarking ratings and plagiarising content. Secure entry also means that the producer can analyse usage, enabling a sharper focus…

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