Auditing performance is a routine necessity of good business management. Where underwriting and claims functions are concerned, how good are quality and accuracy? Is basic philosophy applied in practice? Are procedures and processes being adhered to? Are outsource suppliers meeting the required standards? And internal staff too? But that is only half the picture. Performance auditing demonstrates quality to stakeholders in and associated with the business, and can highlight other issues, such as the need for improved processes, new training and adjustment of core philosophy. Technical audits Historically the classic ‘technical audit’ involves the review of a sample of say…
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